Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused, with tags intact
• In its original packaging
• Accompanied by the receipt or proof of purchase

To initiate a return, please contact us at ifraa.store@gmail.com.

Returns should be sent to the following address:

[INSERT RETURN ADDRESS]

Once your return is approved, we will send you a return shipping label and instructions for completing the return.

Note: Returns sent without prior approval will not be accepted.

For any return-related questions, contact us at ifraa.store@gmail.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Perishable goods (e.g. food, flowers, plants)
• Custom products (e.g. personalized items or special orders)
• Personal care goods (e.g. beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you’re unsure whether your item qualifies, feel free to get in touch before returning.

Exchanges

The fastest way to get the item you want is to return the original item. Once the return is approved, you can place a new, separate order for the desired item.

EU 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must still meet the standard return conditions:

• Unworn, unused, with tags
• Original packaging
• Accompanied by a receipt or proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If it has been more than 15 business days since your refund was approved and you haven’t received it, please contact us at ifraa.store@gmail.com.